Last updated: July 28, 2025
At Orbyx Studio, available at www.orbyxstudio.com ("we", "our"), we are committed to protecting the privacy of our customers ("you", "the Customer"). This Privacy Policy describes how we collect, use, store, and protect your personal information. By using our website and making purchases, you agree to the practices described in this policy.
We collect the following personal information that you directly provide to us when making a purchase or interacting with us:
Contact and Identification Data: Name, surname, email address, phone number.
Shipping Data: Full address (street, number, commune, city, region), postal code.
Order Data: Order number.
Your information is collected through the forms on our website, specifically during the purchase process and when requesting support or information. Our e-commerce platform, Tienda Nube, is responsible for securely storing this information in its systems.
We use your personal information for the following essential purposes:
Order Processing and Management: To process your purchases, generate order numbers, and manage the entire process of your order.
Shipping Management: To coordinate and carry out the delivery of your products to the provided address.
Communication and Customer Support: To respond to your inquiries, resolve questions about your orders, and provide necessary support.
Marketing (With Your Consent): We may use your email to send you information about new products, special offers, and news from Orbyx Studio if you have opted to receive such communications. This can be managed directly through Tienda Nube.
At Orbyx Studio, we value your privacy. We do not share your personal information with third parties, with the exception of Shipping Companies responsible for the delivery of your order. With them, we share your name, address, phone number, and email. This is essential for your package to reach its destination.
Orbyx Studio does not sell or rent your personal information to third parties.
The security of your information is important to us. Your personal information is stored in the systems of our e-commerce platform, Tienda Nube. They are responsible for implementing appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. While Orbyx Studio does not directly control Tienda Nube's security infrastructure, we rely on their industry-standard protocols.
Our website and services are not directed at individuals under 18 years of age. While the page does not have age-based access restrictions, we strongly suggest that only adults make purchases. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information.
Currently, Orbyx Studio does not independently use cookies beyond those inherent to the operation of the Tienda Nube platform for the shopping experience (e.g., shopping cart, remembering session). If in the future we implement the use of our own or third-party cookies for web analytics or marketing, this policy will be updated, and if required, we will request your consent.
We do not directly conduct international transfers of personal data from Orbyx Studio, beyond the necessary information shared with international shipping companies to process your deliveries worldwide. The information you provide is primarily stored within Tienda Nube's infrastructure.
You have rights regarding the personal information you have provided to us. You can exercise the following rights at any time:
Access: Request a copy of the personal information we hold about you.
Rectification: Request the correction of any incomplete or inaccurate data.
Erasure: Request the permanent deletion of your personal information from our records.
Objection: Object to the processing of your data for certain purposes (such as direct marketing).
To exercise any of these rights, please contact us at [email protected]. We will process your request in accordance with current Chilean legislation. To protect your privacy and security, we may verify your identity before fulfilling your request.
Orbyx Studio reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a new "Last updated" date. We recommend that you periodically review this policy to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please do not hesitate to contact us at:
Email: [email protected]
